Important Information about COVID-19 (Coronavirus)

COVID-19 (Coronavirus) is an infectious disease that causes respiratory illness. Typical symptoms include a dry cough, fever, and shortness of breath. The virus is highly contagious and spreads through contact when an infected person coughs or sneezes, or by touching a surface that has the virus on it, and touching your eyes, nose, or mouth.

Holy Redeemer is committed to the safety of our patients, residents and staff. We are working closely with the U.S. Centers for Disease Control & Prevention (CDC), the Pennsylvania Department of Health, The New Jersey Department of Health, as well as the local municipalities. The health system is receiving daily updates from these sources and is focused on preparedness and education of our staff.

“The recommendations regarding the approach to coronavirus both nationally and in our community are changing daily. We remain vigilant and are prepared to respond. Our goal is to keep our patients and healthcare workers safe and provide the highest quality care,” says Dr. Henry Unger, Chief Medical Officer and Emergency Medicine Physician at Holy Redeemer Hospital.

For more information about COVID-19, visit the CDC or the PA Department of Health websites.

If you are experiencing coronavirus symptoms (fever, cough, shortness of breath) please contact your health care provider. If you are having trouble breathing please call 911.

Testing Sites

Holy Redeemer Health System has drive through COVID-19 testing for patients who meet screening criteria and have a valid testing order from their physician. The patient’s health care provider will email a copy of their prescription to our scheduling office. Once received our office will call the patient directly to schedule the test and confirm the date/time and location for their the drive through COVID-19 testing appointment. The testing sites are at 23 Bustleton Pike in Feasterville and at 821 Huntingdon Pike, Huntingdon Valley. Appointments are scheduled Monday through Friday 8:00 am to 4:00pm. Patients must be scheduled for a specific time and location, no unscheduled appointments are permitted. Any Holy Redeemer employee who feels they are a candidate for COVID-19 testing should follow protocols and contact their Manager and Occupational Health

PREPAREDNESS

Holy Redeemer is—and will remain—prepared and ready to protect the health and safety of our patients, residents and staff. We have mobilized in extraordinary ways:

  • We provide necessary Personal Protective Equipment (PPE) to all staff, and residents. We are working with our partners and supply chain consortia to ensure the flow of adequate medical equipment and supplies.
  • Our highly skilled care team of physicians and health care professionals are well prepared for patients seeking treatment.
  • We have increased the amount cleaning in of high-touch areas and in patient settings. Housekeepers are cleaning around the clock with products that are effective in killing coronavirus.
  • We have taken extra precautions in our offices and at the hospital. Staff will not report to work if they are ill and are screened every day prior to attending to patients.
  • We are informed about the latest developments, maintaining regular contact with federal, state and local agencies, elected leaders and public health officials, and our industry colleagues.

We are taking every precaution to provide the safe and reliable care. Learn more about Redeemer Safe Care.

Holy Redeemer Teleheath

We are adhering to the CDC and Department of Health recommendations and limiting in-person office visits when possible. All Holy Redeemer provider offices are offering telemedicine visits. This not only protects our patients, but our health care providers and staff. Telemedicine safely and easily lets you maintain a connection with your health care providers, while reducing unnecessary exposure for you and to our staff.

To schedule a telemedicine visit, please call your provider’s office. For urgent issues that require immediate response, please call the office’s emergency line. For true medical emergencies (difficulty breathing, chest pain, loss of consciousness and other severe problems) please go to the emergency room or call 911. If you are pregnant and think you are in labor, please call your obstetrician's office.

Please know Holy Redeemer is here to support you and your healthcare needs through this challenging time.

Outpatient Facilities

We are taking extra precautions to contain the spread of COVID-19. We are asking patients arriving for their scheduled appointment to please wear a cloth face mask or scarf that covers their nose and mouth. To limit the number of people in the office, anyone accompanying the patient will be asked to wait in their car. Special accommodations will be made if family or caregiver support is deemed necessary. This must be arranged with the office staff prior to the appointment. This will allow us to provide you the best, most appropriate care and also protect the health of you, other patients and our staff.

VISITATION

Holy Redeemer Hospital is pleased to let you know that, with limitations, patients may now be accompanied by visitors. This policy, dated July 1, 2020, is subject to change at the discretion of the hospital administration.

There are universal hospital visitation policies that apply to every area of the hospital and every visitor, as well as distinct policies for specific departments. We appreciate your cooperation in carefully reviewing these policies so you can plan how to best optimize your visitation time.

Universal Visitation Policies

  • To safeguard the health and safety of all patients, families, and staff a visitor who has COVID-19 or who is awaiting COVID-19 test results will not be permitted in the hospital.
  • Each visitor must agree to be screened upon entrance and will not be permitted into the hospital if they present with COVID-19 symptoms.
  • Only one visitor or support person per day may accompany a patient. The visitor must be 18 years or older and will not be permitted to trade places with another friend or family member.
  • Hospital visiting hours are 12 pm-7 pm (These restrictions are lifted for the Emergency Department and other extenuating circumstances as listed below).
  • Hospitalized patients who are positive for COVID-19 or showing symptoms of COVID-19 are not allowed visitors.
  • All visitors, except those coming to the Emergency Department, must enter through the valet entrance.
  • Visitors must wear a mask at all times ensuring both nose and mouth are covered.
  • Visitors must stay in the room with the patient.
  • Visitors should practice social distancing as much as possible while in the room.

Additional Departmental Policies

Emergency Department (ED)
When an ED patient is transferred to a medical or surgical floor, he or she can be accompanied by their designated visitor. If admission time is after normal visiting hours, the visitor will be permitted to stay with the patient no longer than 30 minutes.

Hospital
One designated visitor may accompany or remain with a patient outside normal visiting hours for the following circumstances: if a patient needs assistance with discharge, if a patient is facing imminent end of life, or if patient depends on an essential support person due to intellectual and/or development disabilities, or behavioral or special needs. No visitors are permitted in the Transitional Care Unit or the Senior Behavioral Health Unit at any time.

Labor and Delivery
One designated support person may accompany a patient during labor, delivery, and the remaining duration of the patient’s stay as medically appropriate. No visitors will be allowed in the triage area.

Hospital Outpatient Surgery and GI Procedures
One visitor may accompany a patient and remain with them until the procedure begins. The visitor may return when the patient is ready for discharge.

Hospital Outpatient Procedures
One visitor may accompany a patient and remain with them until the procedure begins. The visitor may return when the patient is ready for discharge. One visitor may accompany a patient for maternal fetal medicine and fetal ultrasound procedures.

This policy is effective as of July 1, 2020 and is subject to change.

PREVENTION

To avoid infection, practice these personal care actions:

  • Wash your hands for at least 20 seconds with soap and water. Dry your hands thoroughly. If soap and water are not available, use a hand sanitizer with at least 60% alcohol.
  • If you are sick stay home. Avoid people who are sick.
  • Practice respiratory etiquette (cough or sneeze in a disposable tissue, then dispose of it properly. If you do not have a tissue, cough or sneeze into your elbow to keep the germs off your hands.)
  • Avoid touching your face.
  • Practice social distancing (keep 6 feet or more apart from the next person).
  • Wear a mask or face covering when out in public. For instructions on how to sew a mask click here.
  • Clean and disinfect surfaces regularly, particularly areas that others may touch or you touch frequently.