Important Information about COVID-19 (Coronavirus)

COVID-19 (Coronavirus) is an infectious disease that causes respiratory illness. Typical symptoms include a dry cough, fever, and shortness of breath. The virus is highly contagious and spreads through contact when an infected person coughs or sneezes, or by touching a surface that has the virus on it, and touching your eyes, nose, or mouth.

Holy Redeemer is committed to the safety of our patients, residents and staff. We are working closely with the U.S. Centers for Disease Control & Prevention (CDC), the Pennsylvania Department of Health, The New Jersey Department of Health, as well as the local municipalities. The health system is receiving daily updates from these sources and is focused on preparedness and education of our staff.

“The recommendations regarding the approach to coronavirus both nationally and in our community are changing daily. We remain vigilant and are prepared to respond. Our goal is to keep our patients and healthcare workers safe and provide the highest quality care,” says Dr. Henry Unger, Chief Medical Officer and Emergency Medicine Physician at Holy Redeemer Hospital.

For more information about COVID-19, visit the CDC or the PA Department of Health websites.

If you are experiencing coronavirus symptoms (fever, cough, shortness of breath) please contact your health care provider. If you are having trouble breathing please call 911.

Testing Sites

Holy Redeemer Health System has drive through COVID-19 testing for patients who meet screening criteria and have a valid testing order from their physician. The patient’s health care provider will email a copy of their prescription to our scheduling office. Once received our office will call the patient directly to schedule the test and confirm the date/time and location for their the drive through COVID-19 testing appointment. The testing sites are at 23 Bustleton Pike in Feasterville and at 821 Huntingdon Pike, Huntingdon Valley. Appointments are scheduled Monday through Friday 8:00 am to 4:00pm. Patients must be scheduled for a specific time and location, no unscheduled appointments are permitted. Any Holy Redeemer employee who feels they are a candidate for COVID-19 testing should follow protocols and contact their Manager and Occupational Health

PREPAREDNESS

Holy Redeemer is—and will remain—prepared and ready to protect the health and safety of our patients, residents and staff. We have mobilized in extraordinary ways:

  • We provide necessary Personal Protective Equipment (PPE) to all staff, and residents. We are working with our partners and supply chain consortia to ensure the flow of adequate medical equipment and supplies.
  • Our highly skilled care team of physicians and health care professionals are well prepared for patients seeking treatment.
  • We have increased the amount cleaning in of high-touch areas and in patient settings. Housekeepers are cleaning around the clock with products that are effective in killing coronavirus.
  • We have taken extra precautions in our offices and at the hospital. Staff will not report to work if they are ill and are screened every day prior to attending to patients.
  • We are informed about the latest developments, maintaining regular contact with federal, state and local agencies, elected leaders and public health officials, and our industry colleagues.

We are taking every precaution to provide the safe and reliable care.

Holy Redeemer Teleheath

We are adhering to the CDC and Department of Health recommendations and limiting in-person office visits when possible. All Holy Redeemer provider offices are offering telemedicine visits. This not only protects our patients, but our health care providers and staff. Telemedicine safely and easily lets you maintain a connection with your health care providers, while reducing unnecessary exposure for you and to our staff.

To schedule a telemedicine visit, please call your provider’s office. For urgent issues that require immediate response, please call the office’s emergency line. For true medical emergencies (difficulty breathing, chest pain, loss of consciousness and other severe problems) please go to the emergency room or call 911. If you are pregnant and think you are in labor, please call your obstetrician's office.

Please know Holy Redeemer is here to support you and your healthcare needs through this challenging time.

Outpatient Facilities

We are taking extra precautions to contain the spread of COVID-19. We are asking patients arriving for their scheduled appointment to please wear a cloth face mask or scarf that covers their nose and mouth. To limit the number of people in the office, anyone accompanying the patient will be asked to wait in their car. Special accommodations will be made if family or caregiver support is deemed necessary. This must be arranged with the office staff prior to the appointment. This will allow us to provide you the best, most appropriate care and also protect the health of you, other patients and our staff.

VISITATION

To keep patients safe NO visitors are allowed at any of our facilities at this time with the exceptions listed below.

Pediatric Urgent Care

All visitors are required to check in at the desk for a brief COVID-19 screening questionnaire. Each child to be seen by a practitioner is allowed only one (1) well guardian with them. No other children or siblings are permitted.

Obstetrics Patients

Admitted obstetrics patients are permitted one (1) designated support person, no additional visitors are permitted. NO CHILDREN UNDER THE AGE OF 18 ARE ALLOWED. Only two (2) banded parents will be permitted into the neonatal intensive care unit (NICU).

  • For Triage, only patients are allowed. No support visitors are permitted.
  • Once admitted, no visitors are permitted, except for the designated, banded support person.
  • All support persons will be screened prior to entry before every visit.
  • Anyone without a band will not be allowed entry.
  • Please wash your hands before and after your visit.
  • DO NOT visit if you are ill.

Hospice

Patients nearing end of life in the hospice unit are permitted one (1) visitor.

Residential and Long Term Care

We are not permitting visitors at any of our residential and long term care facilities, with the exception of those individuals who have a family member in hospice care nearing end of life. These patients are permitted one (1) visitor. Please contact the facility directly for more information.

PREVENTION

To avoid infection, practice these personal care actions:

  • Wash your hands for at least 20 seconds with soap and water. Dry your hands thoroughly. If soap and water are not available, use a hand sanitizer with at least 60% alcohol.
  • If you are sick stay home. Avoid people who are sick.
  • Practice respiratory etiquette (cough or sneeze in a disposable tissue, then dispose of it properly. If you do not have a tissue, cough or sneeze into your elbow to keep the germs off your hands.)
  • Avoid touching your face.
  • Practice social distancing (keep 6 feet or more apart from the next person).
  • Wear a mask or face covering when out in public. For instructions on how to sew a mask click here.
  • Clean and disinfect surfaces regularly, particularly areas that others may touch or you touch frequently.