Frequently Asked Questions (FAQs)

Below is a list of questions that you may have while searching our site.


Q. Can I pay my bill online?
A. Bills for services at Holy Redeemer Hospital and for diagnostic tests may be paid online via the Online Bill Pay portal. All other bills may be paid via credit card by calling 215-856-1000 Monday through Friday 8:00 to 5:00 if you wish to pay by credit card.

Q. I have a question about my bill, who do I call?
A. If you have questions about your bill please call our Customer Service/Billing Department at 215-856-1000.


Q. What insurance do you accept?
A. We accept most health insurance plans including Medicare and Medicaid plans. To find out if your specific plan covers our services, call our Customer Service Department at 215-856-1000.


Q. How do I schedule a diagnostic test (mammography, x-ray, etc)?
A. You can Schedule a diagnostic test by calling 215-938-5700 or filling out an appointment request form here.

Q. How do I schedule an appointment with a Holy Redeemer OBGYN or Primary Care Physician?
A. If you are an existing patient you can request an appointment via the eCare patient portal. If you’re a new patient or haven’t received your Patient Portal logon information yet, search for a physician’s phone number here.

Medical Records

Q. Can I access my medical records?
A. Medical records can be obtained via the online patient portal.

Q. How do I reset my password / Who is my administrator?
A. Patient portal for hospital in-patient visits is administered by Medical Records at 215-938-3205, while the patient portals for physician office visits are administered by your physician’s office.

Q. Can I get copies of my records?
A. You can receive a copy of your medical records by calling:

  • Hospital In-Patient Medical Records – 215-938-3205
  • Radiology – 215-938-3480
  • Physician Records – find your physician here and call their office with the phone number provided.

Home Care

Q. What services/support can I get in my home?
A. Holy Redeemer HomeCare & Hospice offers a full range of home care services administered by our skilled professional nurses and therapists in conjunction with a physician’s plan of treatment. To find more information on HomeCare, click here.

Residential Services

Q. What options are available for Senior Living?
A. Holy Redeemer Health System has two locations - Lafayette or St. Joseph Manor, that offer a variety of residential options for seniors including independent living, personal care, skilled nursing and short-stay rehabilitation. In addition, Holy Redeemer provides a 55+ community at the Villages at Pine Valley.


Q. What positions are open right now?
A. To find the current open positions, click here.


Q. Do you have any training programs?
A. Holy Redeemer offers Home Health Aide training. Learn more information or apply here.

Q. Can I get any certifications at Holy Redeemer?
A. The American Red Cross provides CNA (Certified Nurse Assistant) training at Holy Redeemer. For more and to register call 215-405-8536. The Safety Institute provides CPR and First Aid certification at Holy Redeemer. For more and to register, call 215-674-3444.


Q. Can I become a volunteer?
A. To become a volunteer, you are required to be:

  • At least 16 years of age
  • Able to commit to a minimum of 50 hours of service
  • Complete volunteer application
  • Complete health screening and a 2-step PPD test
  • Complete new volunteer orientation

Q. Who do I contact to get more information or apply?
A. Please contact the Volunteer Services department at 215-938-3238.

If you have a question that isn't listed here, please contact us by filling out our contact us form or calling 1-800-818-4747. We will do our best to answer your questions.

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