Patient & Visitor Information

Patient & Visitor Info Header

Holy Redeemer Hospital Patient & Visitor Information

The physicians, nurses and staff of Holy Redeemer Hospital will do their best to make your or your loved one's hospital stay as comfortable as possible. Our commitment to our mission "to care, comfort and heal," ensures that our patients receive quality, advanced treatment options with a compassionate touch.

Visitation (Visitation policies are effective as of July 1, 2020 and subject to change.)
Hospital visiting hours are 12 pm-7 pm (These hours are lifted for the Emergency Department and other extenuating circumstances as listed below). Only one visitor or support person per day may accompany a patient. The visitor must be 18 years or older and will not be permitted to trade places with another friend or family member. Each visitor must agree to be screened for COVID-19 upon entrance and will not be permitted into the hospital if they present with symptoms. 

A visitor who has COVID-19 or who is awaiting COVID-19 test results will not be permitted in the hospital. 
Hospitalized patients who are positive for COVID-19 or showing symptoms of COVID-19 are not allowed visitors. 

All visitors, except those coming to the Emergency Department, must enter through the valet entrance. Visitors must wear a mask at all times ensuring both nose and mouth are covered. Visitors must stay in the room with the patient, and should practice social distancing as much as possible while in the room.

Additional Visitation Policies by Department or Unit

Labor and Delivery
One designated support person may accompany a patient during labor, delivery, and the remaining duration of the patient’s stay as medically appropriate. No visitors will be allowed in the triage area.

Hospital Outpatient Procedures
One visitor may accompany a patient and remain with them until the procedure begins. The visitor may return when the patient is ready for discharge. One visitor may accompany a patient for maternal fetal medicine and fetal ultrasound procedures.

Emergency Department (ED)

When an ED patient is transferred to a medical or surgical floor, he or she can be accompanied by their designated visitor. If admission time is after normal visiting hours, the visitor will be permitted to stay with the patient no longer than 30 minutes.

Hospital
One designated visitor may accompany or remain with a patient outside normal visiting hours for the following circumstances: if a patient needs assistance with discharge, if a patient is facing imminent end of life, or if a patient depends on an essential support person due to intellectual and/or development disabilities, or behavioral or special needs. No visitors are permitted in the Transitional Care Unit or the Senior Behavioral Health Unit at any time.

Hospital Outpatient Surgery and GI Procedures
One visitor may accompany a patient and remain with them until the procedure begins. The visitor may return when the patient is ready for discharge.

Click here to download a map of the hospital campus. For directions, parking information and public transit options, click here.

Internet Access

FREE wireless Internet access is available for all patients, residents and visitors.

Hospitality Cafe

The Hospitality Cafe, which is located on the first floor, offers a wide variety of food and beverage selections.

Cafe Hours of Operation:
Monday through Friday- 6:30am to 7:00pm
Saturday, Sunday and Holidays- 6:30 am to 2:00pm

A coffee cart is located on the third floor of the Medical Office Building (MOB). Take the elevator to the ground floor and follow the signs to the MOB.

Gift Shop

Lori’s Gifts is located on the first floor, just off the main lobby.

Gift Shop Hours
Monday through Friday: 9:00am to 7:00pm
Saturday, Sunday and Holidays: 9:30am to 6:00pm

ATM

An ATM machine (for withdrawal only) is located on the first floor behind the Main Lobby or on the first floor of the Medical Office Building (MOB).

Notary Service

A notary service is available during normal business hours in the case of an emergency. To gain access to this service, please call the operator ("0").

Pastoral Care Services

Pastoral Care staff routinely visit patients throughout the hospital and, upon request, a chaplain is available 24 hours a day.

Redeemer Chapel is located between the hospital and Holy Redeemer St. Joseph Manor. Religious services are held on site and televised on Channel 7.

Safeguarding Your Privacy

The Health Insurance Portability and Accountability Act (HIPAA) privacy regulations govern the use and release of patient information, and give our patients, residents and healthcare clients more control over their health information.

At Holy Redeemer, safeguarding your privacy has always been of paramount importance. These regulations place additional responsibility on healthcare organizations and healthcare workers to protect private health information.

If you have any questions, comments or concerns regarding Holy Redeemer's adherence to the HIPAA privacy regulations, please contact Holy Redeemer's Privacy Officer at 215-856-1148.

Learn more about Privacy and Safety at Holy Redeemer here.

Frequently Asked Questions

To better assist you, we have collected frequently asked questions and provided answers on our FAQs page.

Online Contact  Form

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