Patient & Visitor Information

Patient & Visitor Info Header

Holy Redeemer Hospital Patient & Visitor Information

The physicians, nurses and staff of Holy Redeemer Hospital will do their best to make your or your loved one's hospital stay as comfortable as possible. Our commitment to our mission "to care, comfort and heal," ensures that our patients receive quality, advanced treatment options with a compassionate touch.

VISITATION

Due to the COVID-19 pandemic Holy Redeemer Hospital is not allowing visitation in the hospital except in the specific circumstances as described below.

Visitors who meet the conditions listed below must agree to be screened upon entrance and will not be permitted into the hospital if they present with COVID-19 symptoms. Only one visitor or support person may accompany a patient. The visitor must be 18 years or older and will not be permitted to trade places with another family member or friend. Visitors must enter through the valet entrance, except those coming to the Emergency Department. Visitors must wear a mask at all times ensuring both nose and mouth are covered, must stay in the room with the patient, and should practice social distancing as much as possible.

  • Maternity: One designated support person may accompany a patient during labor, delivery, and the remaining duration of the patient’s stay as medically appropriate. The visitor must have a band. Two banded visitors are permitted visitation in the NICU. 

  • Emergency Department: One person may accompany a child under the age of 18. One person may accompany a patient who depends on an essential support person due to intellectual and/or development disabilities, or behavioral or special needs.
  • Hospice: One visitor is permitted to visit a patient who is nearing the end of life.

  • Compassionate Care: On a case-by-case basis, one visitor may be allowed to visit a patient.

This policy, dated November 18, 2020, is subject to change at the discretion of the health system.

Click here to download a map of the hospital campus. For directions, parking information and public transit options, click here.

Internet Access

FREE wireless Internet access is available for all patients, residents and visitors.

Hospitality Cafe

The Hospitality Cafe, which is located on the first floor, offers a wide variety of food and beverage selections.

Cafe Hours of Operation:
Monday through Friday- 6:30am to 7:00pm
Saturday, Sunday and Holidays- 6:30 am to 2:00pm

A coffee cart is located on the third floor of the Medical Office Building (MOB). Take the elevator to the ground floor and follow the signs to the MOB.

Gift Shop

Lori’s Gifts is located on the first floor, just off the main lobby.

Gift Shop Hours
Monday through Friday: 9:00am to 7:00pm
Saturday, Sunday and Holidays: 9:30am to 6:00pm

ATM

An ATM machine (for withdrawal only) is located on the first floor behind the Main Lobby or on the first floor of the Medical Office Building (MOB).

Notary Service

A notary service is available during normal business hours in the case of an emergency. To gain access to this service, please call the operator ("0").

Pastoral Care Services

Pastoral Care staff routinely visit patients throughout the hospital and, upon request, a chaplain is available 24 hours a day.

Redeemer Chapel is located between the hospital and Holy Redeemer St. Joseph Manor. Religious services are held on site and televised on Channel 7.

Safeguarding Your Privacy

The Health Insurance Portability and Accountability Act (HIPAA) privacy regulations govern the use and release of patient information, and give our patients, residents and healthcare clients more control over their health information.

At Holy Redeemer, safeguarding your privacy has always been of paramount importance. These regulations place additional responsibility on healthcare organizations and healthcare workers to protect private health information.

If you have any questions, comments or concerns regarding Holy Redeemer's adherence to the HIPAA privacy regulations, please contact Holy Redeemer's Privacy Officer at 215-856-1148.

Learn more about Privacy and Safety at Holy Redeemer here.

Frequently Asked Questions

To better assist you, we have collected frequently asked questions and provided answers on our FAQs page.

Online Contact  Form

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