Visitation and Safe Care

At Holy Redeemer, the health and safety of our residents, patients, and team members is our top priority. Safety has always been part of our culture and now we have additional procedures in place to protect our Redeemer community in this COVID-19 environment.


The coming flu season is expected to pose a particularly challenging situation as it converges with the still present COVID-19 pandemic.

As such, to maximize safety and wellness for our residents and patients, we strongly urge all visitors to be immunized against the flu. While a flu shot doesn’t create immunity against COVID-19, it holds the flu at bay and helps to keep immunized people out of the hospital—which is critical to our community and health care system as we continue to manage through the pandemic.

We have put together a few common-sense visitation guidelines for flu season. Your compliance with these guidelines is greatly appreciated.

Flu Season Guidelines:

  • Please do not visit if you do not feel well or have any flu-like symptoms.
  • Please do not visit if you have been around anyone who is ill.
  • We highly recommend you get a flu shot prior to visiting.
  • If you are not able to visit your loved one in person, our team will be happy to coordinate virtual visits for you.

Life Care Reopening Plan - Currently in Step 3
Healthcare - Schedule a Visit
Personal Care - Schedule a Visit


We have increased the frequency of and enhanced our cleaning process in our Life Care communities, using new disinfection procedures with products proven effective against the COVID-19 virus.

Personal Protective Equipment

All Holy Redeemer team members are required to wear personal protective equipment and adhere to stringent hand washing hygiene in accordance with recommendations of the Centers for Disease Control. Additionally, we require residents to wear a mask when they leave their apartments.


We thoroughly screen all our team members daily. During the screening, team members answer questions about their current health status, have their temperature checked, wear the proper personal protective equipment, and sanitize their hands. When new team members are hired, we conduct thorough pre-employment testing for COVID-19 prior to the start date. We monitor residents twice daily for temperature elevation or changes in pulse oximetry readings. We also require all incoming health care patients to be tested for COVID-19 two days prior to admission.

Covid-19 Community Etiquette

We have installed alcohol-based hand rub at our entrance, in every hallway, and in proximity to each resident apartment. We have reconfigured room arrangements in common areas to allow residents and team members to maintain proper social distancing. We provide en-suite dining for every resident. Our team members provide ample opportunities for fellowship and recreation through virtual platforms and safe social distancing.

24-Hour Physician Accessibility

We use telehealth technology to ensure our health care patients and personal care residents have accessibility to expert geriatric medical care even after hours. During evening and weekends—the times when many skilled nursing and personal care communities are unable to immediately reach a doctor—our telehealth technology gives our professional caregivers the capability to rapidly connect patients and residents with geriatric physicians should an emergent condition occur. Telehealth not only gives our community enhanced care and peace of mind, but also reduces the risk of exposure to COVID-19 by helping to eliminate unnecessary trips to the hospital.

Isolation for COVID-19 Patients

We have set up a COVID-19 Isolation Unit within our Life Care communities. When treating individuals with COVID-19, our team members wear N-95 masks, isolation gowns, gloves, and face shields. Additionally, we ensure N-95 masks are impermeable by conducting proper fit-testing.